Online Return Policy.
Our commitment is to our KARETAA FAMILY, providing a quality product, that fits well. We want to ensure you are proud and happy with your purchase.
NOTE: All items returned under $40 are refunded (excluding the shipping cost) via store credit in the form of a Karetaa E-Gift Card. Final Sales are considered Final Sale and cannot be returned for store credit.
U.S. Domestic - Please access our Online Returns Portal and start the returns process.
All returns to be Authorized ( Authorization Form ) by Karetaa Customer Service before returning it the Distribution Center
Items must be sent back within 7 days of the delivery date.
Items must be free of stains, makeup, deodorant, or wear.
Items must be unworn, unwashed, and have original tags attached.
Beauty products, cosmetics, and accessories are non-returnable.
Bodysuits, swimwear, and undergarments are non-returnable.
A 50% restocking fee may be applied to Final Sale or stale items returned.
All returns will be refunded via store credit in the form of an E-Gift Card code.
Returns are processed within 5-7 business days after your item(s) are delivered.
We do not provide pre-paid return labels; you are responsible for covering shipping costs to return.
All returns must include a return request form or packing slip. If you do not have a return request form, you may download and print the form here.
Return packages must include a return request form. If these are not filled out correctly, your return may experience issues in processing.
When sending back items from multiple orders, please fill out a return form or packing slip from each order returned.
Karetaa is not liable for any return packages that may become lost or stolen in transit. Please keep the proof of postage and/ return tracking number when shipping back your returns.
Additional notes: You will be responsible for covering shipping costs to return items. Depending on the shipping method and carrier used to return, your return package may take several days or weeks to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in transit. Without proof of receipt and delivery Karetaa will not issue store credit for your returns. Once your return is fully processed, we will issue you store credit in the form of a Karetaa E-Gift Card for use on a future purchase.
Returned to Sender & Refused Packages
If an address is invalid or missing information.
Carrier is unable to deliver your package.
Order is refused by the customer at the time of delivery. Returned to the sender or refused packages will be restocked and you will be issued store credit in the form of Karetaa E-Gift Card Less the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, apartment numbers, street numbers, building and route information (if applicable) are critical to ensuring delivery. Karetaa does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Reserved Rights Regarding Returns
Karetaa reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
An irregular or excessive returns history indicative of “wardrobing;”
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
Potential fraudulent or criminal activity.
Similarly, Karetaa reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
Non-Karetaa items sent to our Distribution Center will be discarded upon receipt and won’t be eligible for a refund.
Our Customer Service Team handles situations in which a return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Service Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject our customers, we must ensure the safety, welfare, and comfort of across the globe.
Final Sale Items
All items marked Final Sales are considered Final Sale and cannot be returned for store credit. Bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, are also considered Final Sale and non-returnable.
Note: Should you choose to return a Final Sale item, Karetaa reserves the right to apply a 50% restocking fee so long as the item is sent back in accordance with our Return Policy and is in a resalable condition.
Because we can't ensure customer will be issued the style/size they desire by the time their returned items come back to the Distribution Center, Instead, we welcome you to return your item(s) in accordance with our Easy Returns policy and repurchase the item(s) in your desired size or style once your store credit is issued.
Should you receive a damaged item, please take a photo of the item which clearly displays the damage and emails the photo to our Customer Care team firstname.lastname@example.org along with a description of the damaged item and your Order Number. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.
Defective, Incorrect, or Missing Items
Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email within two (2) days of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.
Returns by Mail
Complete an Authorized returns request before you send the goods back to the distribution center. (included in your original packaging or by downloading and printing this form), and include it in your return package. If the return request form is not filled out correctly, your return may experience delays in processing. Kindly note that if you neglect to include the correct Order Number on the return form and the correct return item(s), we will be unable to process your return. Additionally, multiple order returns must be accompanied by separate return forms for each order.
Pack your item(s) securely in the original product packaging. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered and unwashed.
All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. U.S. customers: we recommend sending your return via our Online Returns Portal. International customers: we recommend sending your return along with a tracking number and insurance, as we are not responsible for lost or stolen packages.
Send your package to:
Store credit in the form of a Karetaa E-Gift Card will be issued for your return item(s) once your package is received and processed at our Distribution Center. Please allow up to 5-7 business days for our Returns Department to process your return once delivered. Your E-Gift Card covers the purchase price of each item and tax, if applicable. Karetaa does not issue store credit for the original shipping charges.
Karetaa requires items to be Shipped within 7 days of the delivery date, as stated in our Returns Policy.
Alternatively Karetaa reserves the right to apply a 50% restocking fee for Final Sale or stale items. We will apply a 50% restocking fee to any stale item(s) sent back in resalable condition and in accordance with our Return Policy when processed at our Distribution Center. An E-Gift Card will be issued to you by email following our normal returns procedure.
All Items Purchased with E Gifts Cards with a gift receipt will receive a gift card.
Lingerie Panties not Included must be returned with the liner intact for hygiene purposes.
Goods must be returned intact with all tags, unworn and undamaged.
You will have received a detachable returns form with your original order summary - we need you to provide any and all relevant information - including your reason for returning the item or items and signature to accept our returns policy. This information will help us process your return as quickly as possible. Comments can also help us to improve the future quality of our products.
Jewelry items may not be returned or exchanged unless they are damaged upon arrival. They need to be returned in the original packing within 7 days of receipt.